Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also: Submitting a Repeat prescription request using our triage form
If you have a query about your medication or prescription, please submit an Admin request, clearly listing the items you require.
If you cannot use the internet, please bring your repeat request slip to the surgery, making sure the items you need are clearly marked.
We do not take repeat prescription requests over the phone.
Patients are advised to check they have enough prescribed medication before travel.
Collecting your prescription
Your prescription will be sent to the pharmacy 3 clear working days after you have ordered it. For example, Monday is ready on Thursday, Tuesday is ready on Friday, Wednesday is ready on Monday, Thursday is ready on Tuesday, and Friday is ready on Wednesday.
Please note these will be ready after 5:30 pm.
You can set up an agreement with a local pharmacy for a prescription collection service.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy form
- at any pharmacy that accepts repeat prescriptions
Prescription request query
For inquiries about your prescriptions, please contact our prescription team between 9am and midday, Monday to Friday. To reach the team, call the surgery on 0118 978 8689 and press option 3.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.