Woosehill Phone Data

Abandoned call numbers are high due to patients calling before 8 am in an attempt to get ahead of the queue and then hanging up.

Queue Summary	January 25	February 25	March 25	April 25	May 25
Calls That Queued	7,210	6,601	6,758	6,232	5,879
Answered from Queue	6,740 (93.5%)	6,053 (91.7%)	6,300 (93.2%)	5,786 (92.8%)	5,427 (92.3%)
Average Queue Time Answered	6m 11s	8m 6s	6m 12s	6m 11s	7m 20s
Missed from Queue	470 (6.5%)	548 (8.3%)	458 (6.8%)	446 (7.2%)	452 (7.7%)
Missed from Queue Excluding Repeat Callers	399 (5.5%)	485 (7.3%)	410 (6.1%)	402 (6.5%)	390 (6.6%)
Repeat Callers That Queued	46	49	39	32	49
Average Queue Time Missed	4m 55s	6m 13s	5m 45s	4m 49s	4m 51s

Callback Summary	January 25	February 25	March 25	April 25	May 25
Callbacks Requested	894	894	890	719	733
Callbacks Successful	854	841	835	685	697
Callbacks Unsuccessful	25	28	29	23	23
Patient Cancelled Callbacks	1	1	0	0	1

A parent’s guide to summer infections and health hazards