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We’ve moved to online triage

  • Please use our new online form for all medical and admin requests. It’s quick, safe and lets our clinicians prioritise care.
  • Reception staff cannot book appointments directly without a triage request being submitted and reviewed by a GP.
  • Don’t forget to verify your contact details before submitting – this helps us match your form to your records straight away.
  • If you can’t use the internet, call 0118 978 8689 and our team will help you complete the form.

PALS

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

BOB ICB Patient Advice and Liaison Team (PALS)
NHS Buckinghamshire, Oxfordshire and Berkshire West ICB
Unipart House
Garsington Road
Cowley
OX4 2PG

Email
bobicb.palscomplaints@nhs.net

Phone
0118 982 2720

Website
Make a complaint | BOB ICB

For more information on PALS, please visit www.nhs.uk.

Page published: 26 September 2024
Last updated: 18 September 2025