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New Patient Transport Service from 1 April 2025

Important Notice: Change in Phone Line Availability

Woosehill Phone Data

Call SummaryJanuary 25February 25March 25
Inbound Received9,7609,3639,462
Inbound Answered6,7486,0636,308
Average Inbound Talk Time2m 13s2m 15s2m 8s
Outbound Attempted3,8693,5413,871
Outbound Connected3,505 (90.6%)3,207 (90.6%)3,539 (91.4%)
Average Outbound Talk Time3m 23s3m 29s3m 25s
Abandoned SummaryJanuary 25February 25March 25
Abandon Calls2,485 (25.5%)2,677 (28.6%)2,630 (27.8%)
Average Abandoned Call Time29s27s29s

Abandoned call numbers are high due to patients calling before 8 am in an attempt to get ahead of the queue and then hanging up.

Queue SummaryJanuary 25February 25March 25
Calls That Queued7,2106,6016,758
Answered from Queue6,740 (93.5%)6,053 (91.7%)6,300 (93.2%)
Average Queue Time Answered6m 11s8m 6s6m 12s
Missed from Queue470 (6.5%)548 (8.3%)458 (6.8%)
Missed from Queue Excluding Repeat Callers399 (5.5%)485 (7.3%)410 (6.1%)
Repeat Callers That Queued464939
Average Queue Time Missed4m 55s6m 13s5m 45s
Callback SummaryJanuary 25February 25March 25
Callbacks Requested894894890
Callbacks Successful854841835
Callbacks Unsuccessful252829
Patient Cancelled Callbacks110

Page published: 9 April 2025
Last updated: 9 April 2025