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Important patient notice

We have now moved to an online triage system for all medical and admin requests. Please use our new online form. It is quick and safe and helps our clinicians prioritise care and direct you to the most suitable support. This change is part of a national NHS programme to improve access for patients. Find out more information.

We know that change can be difficult and we are all getting used to this new system. Sadly, since moving to online triage, our reception team has faced unacceptable behaviour from a small number of patients. Our reception and administrative teams are here to help you, so please speak to them with respect and kindness.

Woosehill Medical Centre has a zero tolerance policy for abusive or rude behaviour towards our staff.

Thank you for your understanding and cooperation.

Infection control statement

Purpose

The annual statement will be generated each year in April. It will summarise:

  • Any infection transmission incidents and action taken (these will be reported in accordance with our significant event procedure the annual infection control audit summary and actions undertaken
  • Control risk assessments undertaken
  • Details of staff training (both as part of induction and annual training) with regards to infection prevention & control
  • Details of infection control advise to patients
  • Any review and update of policies, procedures and guidelines

Background

The Woosehill Medical Centre leads for infection prevention and control are GP, Dr Sanveer Tiwana and Lead Nurse, Kathie Saynor.

They keep themselves up to date with infection prevention and control practices and share necessary information with staff and patients throughout the year.

Significant events

In the past year April 2024-2025 there have been no significant events that related to infection prevention and control.

Audits

Audits regarding hand washing are performed yearly.

An audit has been undertaken to determine the amount of infections found after minor surgery. Infection control audit 2022 (PDF)

Risk assessments

Regular risk assessments are undertaken to minimise the risk of infection and to ensure the safety of patients and staff. The following risk assessments related to infection prevention & control have been completed in the past year and appropriate actions have been taken:

  • Control of substances hazardous to health (COSHH)
  • Disposal of waste
  • Healthcare associated infections (HCAIs) and occupational infections
  • Minor surgery
  • Sharps injury
  • Use of personal protective clothing/equipment
  • Risk of body fluid spills
  • Legionella risk assessment

Page published: 26 September 2024
Last updated: 1 July 2025