We have now moved to an online triage system for all medical and admin requests. Please use our new online form. It is quick and safe and helps our clinicians prioritise care and direct you to the most suitable support. This change is part of a national NHS programme to improve access for patients. Find out more information.
We know that change can be difficult and we are all getting used to this new system. Sadly, since moving to online triage, our reception team has faced unacceptable behaviour from a small number of patients. Our reception and administrative teams are here to help you, so please speak to them with respect and kindness.
Woosehill Medical Centre has a zero tolerance policy for abusive or rude behaviour towards our staff.
Thank you for your understanding and cooperation.
We will provide care, now and in the future, to all our patients without discrimination and irrespective of patients age, sex, race, beliefs or special needs. We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.
Page published: 26 September 2024
Last updated: 26 September 2024
