The surgery is continually monitoring and tweaking the appointment system to ensure we provide the best service possible.  We have recently introduced a new GP appointment system to offer a more comprehensive service.

Appointment times

Appointments are booked at 10 minute intervals and although we try to keep to time this is not always possible due to the complexity and seriousness of some conditions. We therefore request your patience in such circumstances. If you have more than one condition you wish to discuss with the doctor please ask for a double appointment.

Surgery hours are Monday to Friday, 8.00am to 6.30pm

You can book a routine doctors appointment up to two weeks ahead and nurses appointments up to eight weeks ahead.

Urgent appointments

If you need to see a doctor urgently, you can book an appointment on the same day from 8.00am. If appointments are already taken for that day, we will suggest either seeing the Minor Illness Nurse,offer a ‘sit and wait’ service or ask that you contact NHS111 or visit the Reading Walk in Health Centre.

If the surgery is busy, we may need to ask you the nature of your illness which will help us to direct you to the most appropriate appointment, though we will understand if you do not wish to disclose this to someone other than a doctor. In any case, please be assured, urgent cases always have priority. You will be seen.

Extended hours

Saturdays we offer 1 session a month for pre bookable appointments and telephone consultations and late evening appointments on Thursdays.

Home visits

If your illness prevents you coming to the surgery, arrange a home visit by phoning the surgery before 10.30am on 0118 978 8689.

Telephone consultations

To request a telephone consultation with a doctor or nurse, please phone the surgery on 0118 978 8689 (6 lines). A receptionist will arrange for the doctor or nurse to call you back. Please make sure that you are near the phone to be able to take the call.

If for any reason you cannot take the call, please tell the surgery as soon as possible.

Once you have been offered a telephone consultation or triage with the nurse or doctor, please be aware that we will not be able to return your call if you have activated the ‘call barred’ function on your phone.

We operate a ‘number withheld’ system in the interests of patient confidentiality.

Out of hours

For emergency medical help when the surgery is closed, contact NHS Freephone number 111. In an emergency (e.g. chest pain), dial 999.