It’s no secret that our surgeries have been busier than ever. And as we head into winter, you may require our services more often. That’s why we’re letting you know that there are several ways to contact your GP practice team, whether it’s for you or someone you care for.
There are three ways you can get in touch with us. You can:
- 1. Use an online form on our website at: Ask Reception a Question | Woosehill Medical Centre (woosehillsurgery.co.uk) (It’s convenient and secure and can save time).
- 2. Call us during surgery hours [Monday to Friday, 08:00-18:30] on 0118 978 8689
- 3. Come into the surgery at Woosehill Medical Centre, Fernlea drive, Woosehill Wokingham RG41 3DR [Monday to Friday, 08:00-18:30].
Pick the option that suits you best. No matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.
- Book a face-to-face appointment for you
- Arrange a phone or video consultation
- Send you a text message, for example, inviting you for a blood test
- Arrange a home visit, or
- Refer you to another service.
However, we respond, you can rest assured that we’re always looking after your needs.
Parents, carers and young people
If you are a parent or carer, you can use our online form for your children or those you care for. Young people aged between [x and y] who want to get in touch directly, can phone us or visit us.
Help us, help you
When requesting care, whether online, by phone or in person, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise those who need our care most.
If you prefer not to say what’s wrong – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this.
Please also tell us if:
- You would prefer us to talk with you by phone, face-to-face or by video call
- You need to speak to a particular person because they have treated you before
- There are certain times of day when you can’t talk, for example you are at work, at school or college
- You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs.
We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.
Help from your local pharmacy team
Your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.
For urgent medical help
If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help.
Call 111 or go online, 111.nhs.uk.
For life-threatening emergencies, dial 999.
When visiting the surgery, please remember you still need to wear a face covering and maintain social distancing to protect vulnerable patients from Coronavirus infection.
If you would like any further information, please speak to our team next time you’re in touch.