Please use our Accurx online triage form for all medical and admin requests (appointments, prescription queries, sick notes, results/admin questions). A GP or clinician will review your request and we’ll get back to you with advice, a prescription, tests, or an appointment.
- Can’t use the internet? Phone us on 0118 978 8689 and our team will complete the form with you
How quickly we respond
- Urgent medical: same day (Mon–Fri, 8:00–18:30)
- Routine medical: within 2 working days
- Admin: within 3 working days
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Reception and booking
Reception cannot book GP appointments directly until a triage request has been reviewed by a GP/clinician. This keeps you safe and helps us direct you to the right care first time.
Nursing appoitments, vaccinations or screening are still be bookable directly when appropriate; our team will advise after triage.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 0118 978 8689
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
We offer telephone consultations one Saturday morning a month from 8:30am to 12:30pm, please contact us to book an appointment.
We offer extended hours appointments on Monday, Wednesday and Thursday mornings and Thursday afternoons.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Pharmacy First – Visit your pharmacy first
Most pharmacies can treat seven common conditions without a GP appointment. Click here for more information.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 0118 978 8689 during opening times
If you need help when we are closed
If you need to access medical care out of hours, call NHS 111. This number is free to call both from land lines and from mobile phones.
NHS 111 provide cover for all urgent primary care requirements from 6:30pm to 8am, Monday to Friday, from 6:30pm on Friday evenings until 8am on Monday mornings and all day on public holidays.
If you need treatment out of hours, NHS 111 will contact the local out of hours provider WestCall directly on your behalf.
Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Reading walk-in centre
Reading Walk-in Health Centre is located on the first floor of the Broad Street Mall in Reading town centre and offers a wide range of GP-led services. The walk-in health centre is an 8am to 8pm service, open to registered and unregistered patients with or without an appointment, 365 days per year. Please note that after 5pm on Sundays when the Broad Street Mall is closed, entrance to the centre is only possible using the door near to Burger King.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs