We are introducing Accurx Triage to make it easier and fairer for everyone to contact us. This means all requests will now start with a quick online form.
Using an online form to contact your GP surgery – NHS
Please note: We are new to this system. The process may change as we learn from your feedback and adapt to the needs of the practice.
Accurx for patients | Accurx Help Centre
What has changed
- All medical and admin requests (appointments, prescriptions, admin queries) must go through the Triage form.
- You can send requests via our website (preferred), a text link we send you, or by calling us (our reception team will fill in the form for you).
- Reception staff cannot book appointments directly without a triage request being reviewed.
- From 1 December 2025, any requests will no longer be accepted via our Secretaries, Prescriptions, or Administration email accounts.
What has not changed
- You can still call us or visit reception if you can’t use the internet – we will complete the form for you.
- Long-term condition reviews, cervical smears, and routine nursing appointments can still be booked by phone.
- If you need urgent help when we are closed, please continue to use NHS 111.
- For emergencies, always call 999.
What you should know
- Accurx is an approved NHS supplier. Your information is safe and only used to manage your care.
- Medical requests: Mon-Fri, 8:00am-6:30pm (closed weekends/bank holidays).
- Admin requests: Mon-Fri, 8:00am-6:30pm (closed weekends/bank holidays).
- We cannot give medical advice if you are outside the UK.
- Be clear and specific when submitting your request. Upload photos if useful. Submit ONE issue per request.