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Important patient notice

We have now moved to an online triage system for all medical and admin requests. Please use our new online form. It is quick and safe and helps our clinicians prioritise care and direct you to the most suitable support. This change is part of a national NHS programme to improve access for patients. Find out more information.

We know that change can be difficult and we are all getting used to this new system. Sadly, since moving to online triage, our reception team has faced unacceptable behaviour from a small number of patients. Our reception and administrative teams are here to help you, so please speak to them with respect and kindness.

Woosehill Medical Centre has a zero tolerance policy for abusive or rude behaviour towards our staff.

Thank you for your understanding and cooperation.

Change in Phone Line Availability

Dear Patients,

Due to an increased workload and demand, which requires our administrative team’s full attention, please note that our surgery phone lines will be unavailable from 12:30 PM to 1:30 PM, starting April 14, 2025. During this time, our team will be focused on urgent tasks and processing letters received in the morning.

If you call us during this time, you will have the option to speak to us regarding urgent matters. However, if we determine that your call is non-urgent, you will be redirected to call us back after 1:30 PM, when the phone lines will be available again. The surgery doors are open as usual from 8:00 AM to 6:30 PM.

We appreciate your understanding and cooperation.

Thank you,

Woosehill Medical Centre

Page published: 8 April 2025
Last updated: 8 April 2025