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We’ve moved to online triage

  • Please use our new online form for all medical and admin requests. It’s quick, safe and lets our clinicians prioritise care.
  • Reception staff cannot book appointments directly without a triage request being submitted and reviewed by a GP.
  • Don’t forget to verify your contact details before submitting – this helps us match your form to your records straight away.
  • If you can’t use the internet, call 0118 978 8689 and our team will help you complete the form.

Pharmacy first

Visit your pharmacy first

Most pharmacies can treat seven common conditions without needing a GP appointment.

  • Sinusitis (adults and children aged 12 years and over)
  • Sore throat (adults and children aged 5 years and over)
  • Earache (children and young adults aged 1 year to 17 years)
  • Infected insect bite (adults and children aged 1 year and over)
  • Impetigo (adults and children aged 1 year and over)
  • Shingles (adults aged 18 years and over)
  • Urinary tract infection (women, aged 16 to 64 years)

*Ask your pharmacy for more information about this free NHS service. NHS prescription charge rules apply where a medicine is required.

Page published: 30 September 2024
Last updated: 11 March 2025