We have now moved to an online triage system for all medical and admin requests. Please use our new online form. It is quick and safe and helps our clinicians prioritise care and direct you to the most suitable support. This change is part of a national NHS programme to improve access for patients. Find out more information.
We know that change can be difficult and we are all getting used to this new system. Sadly, since moving to online triage, our reception team has faced unacceptable behaviour from a small number of patients. Our reception and administrative teams are here to help you, so please speak to them with respect and kindness.
Woosehill Medical Centre has a zero tolerance policy for abusive or rude behaviour towards our staff.
Thank you for your understanding and cooperation.
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
BOB ICB Patient Advice and Liaison Team (PALS)
NHS Buckinghamshire, Oxfordshire and Berkshire West ICB
Unipart House
Garsington Road
Cowley
OX4 2PG
Email
bobicb.palscomplaints@nhs.net
Phone
0118 982 2720
Website
Make a complaint | BOB ICB
For more information on PALS, please visit www.nhs.uk.
Page published: 26 September 2024
Last updated: 18 September 2025
