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All communications below have been forwarded to the PPG by patients of Woosehill Medical Centre with all questions answered directly or indirectly by a member of the practice staff.

  • 23.06.14     I am consistently and severely disappointed at the length of time it takes to get a pre-booked appointment with a doctor at your surgery. 14 working days was the delay today. The alternative, call at 8am for a "maybe", option is NOT an option for employed people. REPLY: We have changed our Monday mornings so that all doctors share the calls coming in, not just one doctor taking the calls but a pooled list so all share, this spreads the work load on the busiest day of the week. This has only been going a couple of weeks so still too early to say but it is hoped that it will take the pressure off other days of the week. This may then be spread to other days. As a practice we see more patients and offer more appointments on average and offer pre booked appointments 6 weeks ahead most practices offer only 4 ahead. The fact is we seem to have a "high demand "appointment patient profile and sadly there is no new money to employ more staff in fact less. On top of this we have to keep our patient list open and this has increased considerably (11.600 to date.)  To add to the issue there is going to be considerable new housing and we will be expected to accommodate these new patients should they wish to register. We expect our practice list to grow from 11,600 to at least 13,000, its a guess but being realistic its probable, possibly more.  So a challenge, add to this the fact I have tried to recruit for a full time doctor to replace Dr Smyly unsuccessfully to date. Doctors are increasing difficult to recruit especially for full time hours.  Please be re assured that should the matter be more urgent you would always be offered a consultation on the day
  • 17.06.14     Just wanted to say a quick thank you and to tell you how impressed I was with the surgery and staff. This was my first visit to you since moving to this practice. The care I received was faultless. Special thanks go to Doctor Helm who stayed after surgery hours to give me an injection. 
  • 12.04.14     I have recently signed up to the Patient EMIS access facility in order to manage repeat prescriptions and book routine Dr's appts. My last attempt at ordering a repeat at the beginning of March resulted in the items being shown as 'rejected'. On calling the surgery, I found out that the Rx had been issued. It still shows 'rejected'. I also have an appointment arranged for 8th April and this doesn't show on the appointments booked section. REPLYThe patient booked a nurses appointment therefore this will not show on their appointment section. It will only confirm doctors appointments. (this is an EMIS criteria and not the surgery's).  The reason a prescription request will be rejected is if a patient has a controlled drug on their repeat request.  A controlled drug has to be authorised by a doctor before issuing.  Once authorised the remainder of the repeat request will be sent electronically and the controlled drug will be authorised manually and sent over to the designated pharmacy.
  • 11.02.14.     Dear Woosehill Surgery Staff, I suggest that you place a compliments box on your key info. I am sure there are many occassions when patients wish to thank staff for their assistance. REPLY: As this was addressed directly to the Woosehill Surgery Staff and a name and address given, a reply was communicated directly to the patient concerned.
  • 16.12.13     Today's Times has an article by playwright Peter Moffat (Silk etc) in support of The Times Christmas Appeal, one of whose beneficiaries will be Prostate Cancer UK. I mention this because it reminds me it's some years since my last check - and serendipity that I should get a reminder from The Times. MY SUGGESTION: The Practice should identify those at risk using appropriate criteria (age?) and issue a reminder at appropriate intervals. REPLY"I spoke to the Doctors regarding this suggestion, they said at present there is no appropriate test available as routine on the NHS. If a patient has concerns or symptoms then of course it would be investigated."

 

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Fernlea Drive, Woosehill, Wokingham, Berkshire, RG41 3DR
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Your Neighbourhood Professionals The Haven Wellbeing Hub Fastfare Pharmacy Little Ducklings Day Nursery R M Roofing & Landscapes R M Roofing Company Nicky Farmer TLC for Pets Gardiner
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